What can we do to make this right for you?
My name is Devin Kelly, I'm the customer experience manager here at Guardline.
I see that you indicated that you would NOT recommend Guardline to your friends. I want to ask if there's something that we could've done better?
We work hard to make sure that we are providing the best products and experience for our customers, so I really want to make sure that we did everything we could to make this a positive experience for you.
Whatever the reason, I genuinely want to know so we can make our business better and provide better customer service whenever possible. Please send any detailed feedback directly to me at email@example.com with the subject line CUSTOMER FEEDBACK and I'll respond right away.
In the meantime, here are links to some of our frequent support links, which may be useful for you:
- Returns information can be found here.
- Troubleshooting videos and articles can be found here.
- You can also reach us Mon-Fri 7am-3pm Pacific time at 888-519-0413 or by emailing firstname.lastname@example.org.
Thanks in advance,
Customer Experience Manager