What can we do to make this right for you?
My name is Devin Kelly, I'm the customer experience manager here at Guardline.
I see that you indicated that you would NOT recommend Guardline to your friends. I want to ask if there's something that we could've done better?
We work hard to make sure that we are providing the best products and experience for our customers, so I really want to make sure that we did everything we could to make this a positive experience for you.
Whatever the reason, I genuinely want to know so we can make our business better and provide better customer service whenever possible. Please send any detailed feedback directly to me at [email protected] with the subject line CUSTOMER FEEDBACK and I'll respond right away.
In the meantime, here are links to some of our frequent support links, which may be useful for you:
- Returns information can be found here.
- Troubleshooting videos and articles can be found here.
- You can also reach us Mon-Fri 7am-3pm Pacific time at 888-519-0413 or by emailing [email protected]
Thanks in advance,
Customer Experience Manager